Tell us promptly when something has not gone as expected. We want to understand the facts and respond fairly.
Step 1 — contact us
Email your name, contact details, relevant appointment or order number, a clear description and the outcome you seek. Add photos only when relevant.
Step 2 — assessment
We acknowledge the complaint, gather the necessary information and may invite you to the studio. Complex cases can take longer, but we keep you informed.
Step 3 — response
We explain our findings and proposed resolution in writing. If you disagree, reply with the unresolved points so they can be reviewed once more.
Questions can be sent to info@motorink.nl or discussed with us at Jonge Roelensteeg 4A, 1012 PL Amsterdam.
Response times
We confirm receipt within two working days and aim to give a substantive answer within 14 days. If we need longer, we say so and give a new date.
If we do not agree
EU consumers can submit the dispute through the European ODR platform at ec.europa.eu/consumers/odr. You can also bring the matter before the competent Dutch court.
Hygiene and health concerns
Concerns about hygiene or safety can also be reported to the GGD, which supervises tattoo studios in the Netherlands, and to a doctor for medical assessment.